Delivery Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery to addresses in Mainland UK. Any shipments outside of Mainland UK are not available at this time.

Delivery Time

Unless there are exceptional circumstances, we make every effort to fulfill your order on the same day for all orders placed before 1pm. Orders placed later will be fulfilled on the morning of the following day and posted out then.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Business day mean Monday to Friday, except Christmas holidays.

Please note we do not ship on Saturdays or Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

Shipping Costs

Shipping costs are based on the weight of your order. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply for orders of large quantities. You will be advised to contact us on the checkout page if this applies to your order.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at shop@farmerpalmers.co.uk.

Non Delivered Items

We have a log of postage and post boxes used. If your item fails to turn up after 3 days from dispatch please look at the Royal Mail Advice

Questions

If you have any questions about the delivery and shipment or your order, please contact us at shop@farmerpalmers.co.uk or writing to the address below:

Farmer Palmer’s Farm Park
Wareham Road
Organford
Poole
United Kingdom
BH16 6EU

01202 622022