Returns Policy

Returns Policy

We do not accept returns or exchanges unless the item you purchased is defective. Even if your dog chews up the voucher please bring it in anyway. You can contact us at shop@farmerpalmers.co.uk with details of the date ordered, proof of purchase and explanation. We will cross reference with purchase records. You can send the item you consider defective to the address below.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at shop@farmerpalmers.co.uk with details of the product and the defect. You can send the item you consider defective to the address below.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping

To return the item you purchased, please mail it to:

Farmer Palmer’s Farm Park
Wareham Road
Organford
Poole
United Kingdom
BH16 6EU

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.